Frequently Asked Questions

Do you accept pre-orders? I wish to be prioritised and place my order before it is back in stock.
To ensure quality of our products, we check every item the moment it arrives at our warehouse. We deal with every issue before we making it available for purchase. As such, we do not have pre-orders.

If you wish to be notified when an item is back in stock, email us at [email protected] and we will follow up with you closely.

I wish to try before buying. Do you have a physical shop?

Click here to view all our locations

I wish to make in a bigger order, how do I go about it?
That's great! If you wish to purchase more than 20 pieces, please drop us an email and we will get in touch with you.

We would like to customise some products as tokens of appreciation or for our upcoming fund-raising.
You've come to the right place! We're delighted to serve you.

We can assist you from the ideation, sourcing, and sampling stages, all the way to retail and last-mile delivery. Let us to do the heavy lifting for you!

Do share with us your ideas and/or requirements by email. We'll get back to you shortly with a more in-depth discussion.

I have received my product, but I would like to exchange it for another design. What is your exchange policy?
Please come down to our office within 14 days from the date of delivery/ collection. You will need to show us your order number.

Orders made with promo codes are exchangeable unless otherwise stated in the promo code terms and conditions.
Exclusion: Clearance items are final and cannot be exchanged or refunded.
Condition of items: We will only accept if the items are unwashed, unaltered and still have their tags intact.

I received a defective item, how do I request an exchange of my order?
We're so sorry for this! Please allow us a chance to fix this. Please email us and include a photo for our assessment.

We will get back to you as soon as possible to assist you with your exchange. If the item is no longer in stock, a refund via PayNow will be issued. After our assessment, we will provide you with a return postage label. All returned items must be in their original condition and packaging (including tags). It must reach us within 14 days from the date of delivery/ collection with a valid purchase invoice.

My company would like to use your products for our photoshoot.
Thanks for the interest, we're most happy to collaborate. Please email us regarding this arrangement!

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